The US government announced that they have opened an investigation against Delta AirLines for the chaos that ensued due to the cancellation of thousands of flights following the technological blackout on Friday.
PUBLICIDAD
Reason why the Department of Transportation will initiate the investigation
The Department of Transportation (DOT) cited flight disruptions and failures in customer service, so Delta failed to meet its commitment to passengers.
PUBLICIDAD
The US department indicated that the investigation will take its course as a "large volume" of complaints from customers are incorporated.
What does Delta say?
Delta's Chief Information Officer, Rahul Samant, said in a message to staff that the airline had not been able to restore all system accesses and that the "critical" crew tracker is still not operational.
"Our department will leverage all its investigative and law enforcement power to ensure that the rights of Delta passengers are respected," said Secretary of Transportation Pete Buttigieg."
Interruption in Microsoft's online systems
Last Friday, July 19th, there was a system outage in Microsoft’s online systems caused by a software update from CrowdStrike. Companies, hospitals, and media outlets were affected like never before.
Delta canceled 32% of its flights on Friday and 36% on Saturday, and executives warned that travel complications would continue until this week.
Delta CEO Ed Bastian said in a video that it was "a horrible weekend" and that they had canceled more than 4,000 flights since Friday.
“The technological issue occurred during the busiest summer travel weekend, when our flight reservations exceeded 90%, limiting our flight reassignment capabilities,” wrote Bastian.